1. HOME
  2. Guide for Patients
  3. To First-Time Visitors

To First-Time Visitors


Consultation Hours

Reception Hours

8:30a.m.-11:00a.m
1:00p.m.-3:00p.m.

Please confirm the outpatient consultation schedule in advance (Outpatient Consultation Schedule), as some clinical departments may be closed for examinations or operations.

Closed

Every Saturday, Sunday, National Holidays, Substitute Holidays, and the year-end and New Year holidays


Please make an appointment with a department which you were referred to in advance to ease crowding as a measure to prevent COVID-19 infection.
Also, please contact us over the phone in advance, as there are some departments that are not available during the day of your visit if you do not have an appointment.
<For enquiries, please contact us here>

Please bring a referral letter

Referral Letter (Patient’s Referral Document)

For those who are visiting us for the first time, please bring a referral letter (patient referral document) issued by an attending doctor, nearby hospital, or clinic, and a health insurance card.

Please make an appointment with a department which you were referred to in advance to ease crowding as a measure to prevent COVID-19 infection.
Also, please contact us over the phone in advance, as there are some departments that are not available during the day of your visit if you do not have an appointment.
<For enquiries, please contact us here>

 Patients meeting a condition as the first-time visitors

  • When visiting us for consultation/treatment for the first time.
  • When visiting a department other than the department which you are currently under treatment.
  • When visiting a department under which you used to receive the treatment before but not anymore (including discontinuation of the treatment for your own reasons).
  • When visiting a department for the same symptoms which you used to receive the treatment but not anymore (including discontinuation of the treatment for your own reasons).
  • When having passed 6 months and more since your last visit to us for consultation/treatment

Those those who are visiting us for the first time or those that have not visited us for 6 months and more since the last visit, please bring a referral letter (patient referral document) issued by an attending doctor, nearby hospital, or clinic, and a health insurance card.

You are able to receive consultation/treatment even if you do not have a referral letter. However, in such a case, the first-time visitors will need to pay \5,500 (tax included), while re-visitors will need to pay \4,400 (tax included) for “special (specified) medical care coverage” in addition to the medical fee. Please note that we will prioritize patients with referral letters (patient referral document) to cooperate with local medical institutions.

* Consultations may be subject to sudden changes. In order to ensure that you are able to receive a consultation, we recommend that an appointment be made in advance. Depending on clinical departments, there are different requirements such as by appointment only, requiring a letter of referral, and non-consultation days. Please check the outpatient consultation schedule.

Fee for special(specified) medical care coverage
【First-time visitors】without referral letters \5,500(tax included)
【Re-visitors】without referral letters \4,400(tax included)
  • *“An attending doctor” is a doctor in your neighborhood from whom you can get any kind of advice and treatment for your daily health. For those who are visiting us for the first time, being referred by your attending doctor who had accurately assessed your condition to an appropriate specialist will lead to a smooth treatment ahead.

Consultation Hours

Mon Tue Wed Thu Fri Sat Sun

8:30 a.m. ~ 11.00 a.m.
1:00 p.m. ~ 3:00 p.m.

Closed

  • *Please confirm the outpatient consultation schedule in advance (Outpatient Consultation Schedule), as some clinical departments may be closed for examinations or operations.

Outpatient Consultation Flow

Outpatient Consultation Flow

To those who re-visit us for consultation

GUIDE FOR NON-JAPANESE PATIENTS

Flow on the day of Your Visit

  1. Please go to the number 1 “Registration” counter on the 1st floor. We will confirm your health insurance card and a referral letter.
  2. Please fill in the Registration Form. Registration Form
  3. We will give you the Outpatient Reception Sheet and show you to the reception for the department that you have a consultation for.

Our approach to reduce the waiting time

We provide consultation to about 2,000 outpatients per day.

Waiting time is long; average waiting time is about 35 minutes, and 35% of patients wait for longer than an hour. (December 2015 survey)

Given these, we set the limit of “2 outpatient consultation for each patient per day” to provide outpatient consultation as smoothly as possible.

In this way, we think that we can reduce the outpatient waiting time while focusing to specialized treatments, operations, and impatient treatments as a highly advanced acute care hospital to further contribution to community-based health care.

We will, nevertheless, respond to urgent cases, or sudden worsening of condition, as needed.

NTT Medical Center Tokyo is a core hospital in our community. As such we strive to provide appropriate medical care to our community upon collaborating with primary care doctors by further promoting reverse- referrals.

We ask for your kind understanding and cooperation.