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Philosophy and basic policy

Philosophy of NTT Medical Center Tokyo

As a symbol of the social contribution of NTT East Corporation, we are dedicated to ensuring the happiness of all who use the hospital through the provision of medical care, and to all who work at the hospital.

  • *The hospital is operated by Nippon Telegraph and Telephone East Corporation.

Philosophy of NTT Medical Center Tokyo


Basic policy

1. Respect for the rights and character of patients

We respect the rights and character of patients, practicing heartfelt patient-centered care.

2. Providing the best healthcare from a global perspective

Based on the latest technologies from a global perspective, we seek to prove the best medical care.

3. Promotion of team medicine

We promote team medicine by specialized staff from the respective clinical departments, divisions, and roles.

4. Appropriate risk management and provision of safe medical care

Thoroughly, collecting, managing, and analyzing incident / accident information, we continuously implement safety measures.

5. Advancement of regional medical care and promotion of collaboration

As a core hospital in the region, we actively promote regional medical cooperation such as accepting patients referred from emergency medical care (secondary emergency medical care) and other medical institutions and referring patients to other medical institutions.

6. Use of IT in medical care and giving back to society

Taking advantage of the characteristics of the hospital as a hospital of the NTT East Corporation, one of the leading information distribution companies in Japan, we actively utilize IT technologies such as electronic medical records in medical care, giving back to society in the form of the latest technologies.


Ethics / Conduct Charter

NTT Medical Center Tokyo declares its “Hospital Philosophy” and “Basic Policies” as a symbol of the social contribution of NTT East Corporation. We are deeply aware of this philosophy / policies and our social responsibility, identifying the following as the basis of our actions as we carry out our duties with integrity.

We comply with Japanese laws and regulations in conducting medicine and care.
We respect the privacy of patients and protect confidentiality.
We accurately communicate information about patient services.
We set guidelines for outpatient, inpatient, hospital discharge, and hospital transfer of patients.
We accurately publicize operating and clinical indicators.
We do not discriminate with regards to employment.
We strive to ensure that there are no disparities in consultations and treatment outcomes.
We disclose information on conflicts of interest with treatment and care to patients.
Hospital personnel may use the “HSR / Compliance Helpline” as a contact for consultation and reporting if they have any doubts about business operations or employee behavior, etc. in light of this Ethics / Conduct Charter


Patient rights and responsibilities

1. Right to receive safe, high quality treatment

Patients have the right to receive safe, high quality treatment regardless of differences in personal background or the nature of their disease.

2. Right to obtain sufficient explanation and information

Patients have the right to obtain all information about their diagnosis, treatment, and expected course of their treatment in words that they are able to understand and to request disclosure of their medical records. Patients also have the right to seek a second opinion from other physicians, including at other hospitals.

3. Right to choose of their own will

Patients have the right to choose or refuse treatment.

4. Right to privacy

Patients have the right to protection of their medical records, personal information, and privacy.

5. Responsibility for accurately providing his/her own health / disease information

In order to receive safe, high quality treatment, patients are responsible for accurately providing healthcare professionals with all information about their health and disease.

6. Responsibility to make an effort to understand his/her own health condition / disease

In order to receive safe, high quality treatment, patients are responsible for conscious participation in their treatment.
Patients are responsible for cooperating in their own treatment upon freely asking questions and fully understanding the instructions / explanations given by healthcare professionals.

7. Responsibility to act with consideration of the hospital environment and other patients

Patients and relevant individuals are responsible for ensuring that they do not interfere with the treatment of other patients and the work of hospital personnel through unreasonable words and actions.

8. Responsibility for payment of medical expenses

Patients are responsible for payment of expenses for the medical care received at the hospital on the day of their outpatient consultation or date of discharge, or by the deadline specified by the hospital.


Dissatisfaction with treatment / care

If you are dissatisfied with the treatment / care received at the hospital, and this cannot be resolved through discussion with your attending physician or supervisor, please contact the Patient Help Desk and Patient Suggestion Box.


Second opinion

A second opinion is a patient’s right to seek “another opinion” from a physician at a different medical institution, separately from your current attending physician regarding the progress of your treatment and the next stage of treatment options, enabling patients and their families to select a treatment method that is convincing to them. If you wish to seek a second opinion at another medical institution, please do not hesitate to inform your attending physician. This will not disadvantage you in any way with regards to treatment at the hospital or treatment outside of the hospital.


Cooperation with medical safety management, infection prevention, and improving the quality of medical care

At NTT Medical Center Tokyo, we are dedicated to conducting medical safety management such as checking on patients and checking for the risk of falls, preventing infections through the encouragement of handwashing, etc., and improving the quality of medical care based on surveys conducted on patients and their families. Thank you in advance for your cooperation.