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Your Information on Remote Prescription by Telephone

Why Obtaining Prescriptions by Phone?

Remote telephone prescription was designed to provide more flexibility by allowing physicians to prescribe by phone with patients who regularly visit us with stable chronic diseases. This began in response to the “Basic Policies for Novel Coronavirus Disease Control” introduced by the Ministry of Work and Labour in order to prevent the spread of the COVID-19 virus.

How Does the Telephone Prescription Work?

Making telephone prescription is easy. Patients will receive doctor`s consultation by telephone or email upon patient`s request and patients will receive a phone call from us on the date of your telephone outpatient appointment. If the prescription is issued then this will be sent to your nominated pharmacy. At your next visit to our hospital, we would ask you to make the payment for the telephone prescription.
Patient who is eligible for the telephone prescription would need to have regular outpatient appointments with us already.
Please see below for more detailed information about the procedures and requesting telephone consultation/prescription

STEP1 Application by E-mail

●For application, please have following information ready:

  1. Your phone number for the telephone prescription
  2. Your email address
  3. Your follow up outpatient form printed from your last consultation
  4. Our Follow up outpatient slip for your next outpatient appointment

●Please make sure to send the following information to us by e-mail with the email title “TELEPHONE PRESCRIPTION”, together with the following information:

1) Requested outpatient appointment date
2) Content of the scheduled consultation (s) (Optional)
3) Requested clinical department
4) Full Name of the Doctor you wish to see
5) Name of your nominated dispensing pharmacy (including a branch name)
6) Telephone number of your nominated dispending pharmacy
7) Fax number of your nominated dispensing pharmacy

*Application is available except for Every Saturday, Sunday, and National Holiday. We will not be able to accept an application within 3 days from the requested appointment date.
*Please note telephone prescription is not available for Gynecology & Obstetrics Department.
*As our lines can be busy, we appreciate your patience on this matter. Thank you for your kind understanding and cooperation.

STEP2 Telephone Consultation

Please wait for our call on the day of your telephone appointment.

  1. Telephone consultation will always be required for obtaining prescription remotely.
  2. You may be requested to visit us for a face-to-face consultation depending on your condition at the time of telephone consultation.
  3. If you are not available when the physician make a call, we may not be able to offer you further telephone calls.

STEP3 Receiving Medication

●The medication prescribed are usually restricted to your routine regular medication

●Please wait for your nominated pharmacy to contact you

  • The prescription will be sent to your nominated dispensing pharmacy by Fax. Please note, however, it may take sometimes for us to make this arrangement.
  • For more details, please contact your dispensing pharmacy.

STEP4 Payment of Your Medical Fees

●Please pay your medical fees for the telephone prescription at your next follow up appointment.